Shipping Policy

DermaNest

At DermaNest, we aim to deliver your orders safely and on time. Please review our Shipping Policy below.

Shipping Locations

• We currently ship within Pakistan only.

• Orders are dispatched from our location in Islamabad, Pakistan.

Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

• Estimated delivery time is 3–5 business days, depending on your location.

• Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be clearly communicated at the time of order confirmation.

• Any promotional free-shipping offers will be mentioned explicitly.

Order Tracking

• Once your order is dispatched, tracking details may be shared (where available) via WhatsApp, SMS, or email.

Incorrect Address

• Please ensure your shipping address and contact details are accurate.

• DermaNest is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

Delays & Courier Issues

• While we work with reliable courier partners, DermaNest is not responsible for delays once the order has been handed over to the courier service.

• In case of significant delays, we will assist you in coordinating with the courier.

Damaged Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and product.

• We will review the issue and take appropriate action.

Contact Information

For any shipping-related questions, please contact us:

DermaNest
📍 290-A Satellite Town Sargodha, Punjab, Pakistan
📧 Email: dermanestco@gmail.com