Return & Refund Policy

DermaNest

At DermaNest, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

• Products may be returned within 7 days of the delivery date.

• To be eligible for a return, the item must be unused, unopened, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used skincare products

• Products damaged due to misuse or improper handling

• Items returned after the 7-day return period

Return Process

To initiate a return, please contact us at:
📧 dermanestco@gmail.com

Include the following details in your email:

• Order number

• Reason for return

• Clear images of the product (if applicable)

Once your return request is approved, we will provide further instructions.

Refund Policy

• After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 7–10 business days.

• Refunds will be issued using the original method of payment.

• Shipping charges (if any) are non-refundable.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos as evidence. We will arrange a replacement or refund as applicable.

Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping service, as DermaNest is not responsible for lost return shipments.

Contact Information

DermaNest
📍 290-A Satellite Town Sargodha, Punjab, Pakistan
📧 Email: dermanestco@gmail.com